O&M Manager / Deputy Program Manager - Job Listing

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS236, M3, Band 7

Job-Specific Essential Duties and Responsibilities:

- Support the Program Manager in execution of a large-scale IT enterprise services program, ensuring delivery across operations, cybersecurity, and modernization workstreams.

- Oversee day-to-day program operations, including coordination across service delivery teams (service desk, infrastructure, cloud, cybersecurity, and field support).

- Support the management of cost, schedule, and performance metrics to ensure alignment with contract requirements and service level agreements (SLAs).

- Coordinate with technical and functional leads to resolve operational issues, remove execution barriers, and maintain delivery tempo.

- Support O&M reporting, including dashboards, metrics, risk/issue tracking, and executive-level status updates.

- Support customer engagement activities, interfacing regularly with stakeholders and ensuring responsiveness to evolving mission needs.

- Maintain risk, issue, and opportunity registers, driving mitigation planning and continuous improvement actions.

- Assist with workforce planning, staffing alignment, and performance management across a distributed team environment.

- Ensure adherence to ITIL-based service management processes, compliance requirements, and quality standards.

Job-Specific Minimum Requirements:

- Bachelor’s degree in IT, Engineering, or related field (Experience may substitute for degree).

- 8+ years of relevant experience supporting federal IT programs.

- 4+ years of experience in program or project management leadership roles.

- Demonstrated experience managing or supporting federal IT service delivery programs involving operations, maintenance, and/or modernization activities.

- Experience tracking and reporting cost, schedule, and performance (CSP) metrics, including use of structured reporting (dashboards, status reports, or similar artifacts).

- Experience coordinating cross-functional teams (e.g., operations, infrastructure, cybersecurity, or application support teams) in a delivery environment.

- Demonstrated ability to support or lead program execution activities, including task coordination, issue resolution, and delivery tracking.

- Experience interfacing with government stakeholders or customer representatives in a delivery or reporting capacity.

- Experience maintaining risk and issue logs, including tracking mitigation actions and supporting resolution.

- Proficiency in Microsoft Office tools (especially Excel and PowerPoint) for program reporting, data tracking, and briefing development.

Preferred Skills and Qualifications:

- Prior experience supporting federal government programs, especially enterprise IT environments.

- Experience supporting large-scale IT managed services contracts (multi-location, multi-tower delivery).

- Experience with ITIL-based service management processes (incident, problem, change, configuration management).

- Experience with ITSM tools (e.g., ServiceNow) for ticketing, reporting, and workflow management.

- Experience supporting digital modernization initiatives such as cloud migration, automation, or cybersecurity enhancements.

- Demonstrated ability to produce and deliver executive-level briefings and performance reporting.

- Experience supporting workforce management or staffing coordination in a program environment.

- Relevant certifications such as PMP, ITIL Foundation, or SAFe Agile.

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Minimum Requirements

TCS236, M3, Band 7

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.