Job-Specific Essential Duties and Responsibilities:
- Provide operational support for AWS and Azure cloud environments, including IaaS and PaaS services.
- Manage full virtual machine lifecycle activities across large number of VMs, including provisioning, configuration, patch coordination, scaling, and decommissioning.
- Support Azure subscription management, including expansion from initial environments to scaled multi-subscription architectures aligned with enterprise governance standards.
- Perform backup and restore operations, ensuring data protection, recovery readiness, and compliance with enterprise and federal requirements.
- Design and build cloud environments to support application onboarding, testing, and production deployments.
- Integrate security controls, automated testing, and compliance scanning into pipeline workflows to support secure software delivery and platform hardening.
- Monitor cloud platforms for performance, availability, and security, supporting incident response and troubleshooting activities in coordination with operations teams.
- Collaborate with cloud engineers, architects, and enterprise teams to align cloud implementations with architecture standards and operational best practices.
- Support cloud platforms that enable VoIP, VTC, and real-time communications systems, ensuring reliability, performance, and operational continuity.
Job-Specific Minimum Requirements:
- Demonstrated experience supporting AWS / Azure IaaS and PaaS environments, including VM lifecycle management, networking, and platform services.
- Hands-on experience managing large-scale VM environments (hundreds of VMs) in enterprise or federal settings.
- Proven experience with Infrastructure as Code (e.g., ARM templates, Bicep, Terraform) for automated provisioning and configuration.
- Experience designing and maintaining CI/CD pipelines using tools such as Azure DevOps, GitLab, Jenkins, or similar.
- Demonstrated experience integrating security scanning, compliance checks, and automated testing into DevSecOps pipelines.
- Experience supporting backup, restore, and disaster recovery operations within cloud environments.
- Experience with monitoring, logging, and alerting tools (e.g., Azure Monitor, Log Analytics, Splunk, or equivalent).
- Experience supporting incident response, troubleshooting, and production operations in mission-critical systems.
- Ability to create and maintain technical documentation, runbooks, and deployment procedures.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Additional years of relevant experience will be considered in lieu of degree.
- 5+ years of experience in cloud engineering, DevSecOps, or AWS or Azure platform operations.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Experience operating in large-scale, multi-subscription Azure environments.
- Familiarity with DevSecOps best practices and secure software delivery pipelines.
- Experience supporting real-time communications platforms (VoIP, VTC) in cloud environments.
- Knowledge of ITSM/ITOM frameworks and integration with cloud operations.
- Experience with cloud cost management and optimization practices.
- Strong collaboration skills across cloud engineering, security, and operations teams.
- Excellent troubleshooting and communication skills in high-visibility environments.
- At least one cloud platform certification (e.g., AWS, Microsoft Azure or Google).
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